- Own customer relationships as the primary point of contact for customers – building strong relationships and understanding their business objectives and technical requirements.
- Organize and run customer requirements scoping meetings to clarify needs, and create written proposals / SOWs based on discussions.
- Manage customer interactions during pilot execution and customer onboarding, ensuring all production activities are followed-through in a timely manner and meets or exceeds any customer or SLA expectations.
- Develop account strategies, proposals, and presentations to expand use cases for existing customers.
- Communicate customer requirements and perspective to internal stakeholders and support product roadmap development.
- Develop a deep understanding of our technology, including capabilities, limitations, and implementation requirements.
This is where we start
This is what you get back from us
This is what you do
This is where we start
- 3-5 years customer-facing experience as a TAM for a data software product. Be customer-obsessed.
- You will need to be empathetic, a good listener and communicator, and a strong relationship builder.
- Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
- Excellent understanding of data management: Ingestion, Transformation, Analytics, Modelling, and Governance Technical background in data engineering, data architecture, or data security, and capacity to learn about the broader language
- AI space and other emerging industry trends.
- Strong project management skills.
- Ownership mentality
- An under-promise, over-deliver mentality.
- Experience in National or Cyber Security is a plus
- A valid government security clearance is a plus
Working conditions
- 32 or 40 hour a week commitment
- 1 year contract (with option to convert to fulltime employment)
- Fixed monthly compensation
- 30 days notice
Working at DTACT
DTACT is a Dutch software company with four unique patent-pending software solutions that can be managed from a single platform as a service (or console if on-premise or air-gapped deployed).
Integrate or connect disparate systems and data silos in a one-of-its-kind dynamic decentralized data mesh construct, avoiding costly data warehouse or system integration (ETL) and never ending maintenance projects.
Our solution allows the application of data science and AI methodologies across systems or silos to generate cross-dimensional insights, unlocking the full potential of users’ systems and data instantly.
Repeat this process as much as you like to look at the same (or more) data from new or different perspectives or with appliance or experimentation of new technology you currently don’t have... over and over... completely agnostic to anything.
Winthontlaan 200
3526 KV Utrecht
Nederland
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